Returns, Refunds & Exchanges

Returns, Refunds & Exchanges:

Please place your order information via "Return Portal". You will need to have your order number along with either your email, phone number or post code.  These will need to the same as the information on your order.  

Our return policy lasts 90 days over the Christmas period and 60 days outside this period. If 90 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange and the "Order Lookup" box won't work. Swimwear returns are subject to strict inspection and a 30 day return policy. 

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it with all tags attached. Returns will not be accepted if items have been worn, dirty, covered in fur or damaged in any way. Any hygiene stickers must remain properly attached and not removed or tampered with in any way.

Additional non - returnable items;

• Earrings

• Masks  

• Gift Cards

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We cover the shipping cost of the exchange being sent to you. (No need to include a pre-paid satchel 😊).

Please allow for our warehouse to process your returns/refunds/exchanges. During busy times this can take up to 48 hours after your items have arrived back at our warehouse. Please contact us on 1300 623 267 or email australia@seashepherd.org.au. if you have not received your refund or exchange in a reasonable amount of time.

If your item(s) are damaged or defective in any way please contact us at australia@seashepherd.org.au. Please try to provide photo evidence of damaged product(s) so we can assist you in a replacement or a refund asap.